A Strategic Approach to Software Testing - Test Center of Excellence (TCoE)

 
Over the last few years, customers have recognized the importance and need of Independent Testing and have engaged AppLabs to deliver services like Functional Testing, Automation, and Performance Testing. These quality initiatives were mostly for individual projects or to resolve a specific business problem. While this approach helped resolve the problem at hand, it was not scalable and we believed could better meet the overall customer needs in terms of cost savings, reusability, and improving time to market. AppLabs thus pioneered the TCoE model. Today, AppLabs leverages its proprietary Standardization-Centralization-Optimization-Review and Expand (SCORE) methodology and TCoE that help in the realization of customer goals much faster than the traditional discreet testing thereby reducing time to market and overall costs.
 
In enterprise customers, the approach of discreet testing posed even bigger problems like usage of multiple tools, lack of standardization and consistency in delivery. Using careful analysis and market research, we validated the business case with several ‘C’ level executives. We thus created SCORE methodology as a response to this business problem comprising of proven methodologies, tools, and templates. The SCORE methodology integrates a number of methodologies e.g. test process improvement methodologies such as TMMi and TPI. It is based on assessing the current maturity of the client in terms of testing and creating an improvement roadmap based on SCORE.
 
Our proprietary SCORE methodology has a practical approach of transforming QA, organization-wide with phased implementation and checkpoints to validate the progress. This framework is helping us deliver Test Center of Excellence services with realization of customer goals much faster than the traditional discreet approach. Since the launch of SCORE / TCoE, we see almost 8 out of 10 customers opting for this approach and realizing its benefits.
 
Measurable benefits AppLabs delivered to customers through TCoE:  
  • Increased level of automation – Reduction in manual effort by 40% on average and a decrease in test cycle time by over 20%.
  • Lowering of test costs by 20-30% average.
  • Process maturity, etc.
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