Technical Services Manager (TSM)

Job Type – Permanent

Base Location – TSMs are based at our Indian office in Banjara Hills, Hyderabad.

Roles & Responsibilities

  • He/She must have exceptional project management, people management, client relationship management and organizational skills
  • He/She must have a solution based approach and should be well versed with diverse technologies/market happenings and must contribute effectively to pre-sales
  • Excellent test management skills coupled with ability to manage multiple testing projects
  • Superior people management skills with the ability to educate/guide/mentor people and the ability to take balanced decisions by looking at the organization’s big picture
  • Responsible for growing the existing accounts by maintaining close client contact and by closely working with the Business Development Managers
  • Working closely with pre-sales teams to articulate business value through testing solutions and helping the Business Development Managers close new accounts
  • Directly responsible for different areas within testing, such as defect management, test ware management, test estimation, test reporting, test metrics, testing techniques etc
  • Superior presentation skills with the ability to enthuse an audience and influence group actions towards departmental objectives
  • Responsible for planning, executing and reporting the work done with explicit clarity and a high degree of detail
  • Must be very familiar with the latest developments in testing, technology and the business arena and have the ability to apply that knowledge in the work place

Essential Skills & Experience

  • 8-12 years
  • Knowledge in programming language/database/operating system/test automation/performance testing etc
  • Proven experience in managing large teams with a high degree of client and employee satisfaction
  • Has vision for future requirements of testing methods, concepts and processes
  • Defines and introduces new or enhanced methods for current and future requirements
  • Acts as a mentor
  • Understands the business/technical drivers from a client's perspective and aligns the delivery in accordance
  • Maintaining a healthy business relationship with the customer point of contacts
  • Ensures that every customer visit is a great success
  • Translate client feedback (CSI) into improved processes and personal attitude
  • Project management tools, MS Office
  • Domain knowledge
  • Knowledge on Process Orientation (CMM, CMMI, PCMMi, Six Sigma etc.)

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