Managing Expectations: The Hidden Art in Test Consulting
One of the greatest challenges in test consulting is engaging the client; establishing a shared vision, understanding their requirements and meeting their expectations. For test professionals, the focus is often steered entirely towards technical competence and expertise, when, in reality, more attention should be focused on consulting skills. The ability to establish trust and rapport with a client from day one is crucial in establishing successful test projects and longer term client/supplier relationships.
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Geoff Hunkin
Director of Delivery (Information Solutions Division), Experian
